Usability Analysis I

Key Issues Raised in First Usability Test

1.     Orientation of “Parent Menu”

a.    Reach – some users may not be able to reach the menu in the middle of the table.

b.    Viewing – if the menu can’t move, users will be staring at the menu upside down or, if the menu is too far away, the users may not be able to see the contents.

                                              i.     There will no longer be a Parent Menu, however, there will be one menu for the “Mood” options, so the problem is still relevant.

                                            ii.     Users will be able to drag the menu.

2.     How do we know if a menu can be dragged?

a.    Tabs are not a good enough indicator.

                                              i.     It should be an intuitive design.

                                            ii.     When it appears it could move or glide slightly, to encourage users to touch the menu and explore.

3.     How to indicate scrolling on the menus?

a.    Without any indication, the quantity arrows next to the menu items appear to be for scrolling.

                                              i.     A bar on the right-hand side of the menu would allow users to see that the menu has scrolling capabilities

                                            ii.     The bar will also show users how far they can scroll down/where they are on the menu

4.     Arrows next to menu items are confusing.

a.    They are meant to increase and decrease the quantity of the menu items, but appear to indicate scrolling.

                                              i.     A “+” sign on the upward arrow and a “-“ sign on the downward arrow will indicate that the arrows are for increasing and decreasing the quantity of the menu items.

5.     Nutrition facts, ingredients, and photos of the dish need to be presented differently.

a.    This additional information that is presented in a way that creates too many unnecessary pages. Also, the navigation bar for these options is presented too many times.

                                              i.     The information could be more easily organized in pop up windows. The navigation buttons are located only below each menu item and do not reappear in the pop up windows.

6.     When selecting menu items, where do they appear?

a.    They currently appear in both the Parent Menu and the Individual Menu, but the Parent Menu concept has been scrapped.

                                              i.     The items will appear in the individual menus under two tabs: (1) My Order and (2) Entire Order.

7.     Payment issues. Where to pay? How to pay?

a.    What if you’re paying cash?

                                              i.     Option to call a “Table Attendant” to take the cash and bring you your change.

b.    Where do you slide your credit card?  

                                              i.     On the side of the table. Each user has a slot to insert their credit card on the edge of the table where they are sitting.

8.     What is the table shape? How many people does it seat?

a.    These are important decisions that determine many decisions relating to the layout and functionality of the

                                              i.     The table will be rectangular – more practical for restaurants for flow of traffic.

                                            ii.     The table will seat a maximum of six people.

9.     “Mood Menu” orientation

a.    Will everyone be able to control the menus? Individual “Mood Menus” for each user?

                                              i.     There will only be one Mood Menu that everyone at the table can bring up in order to change the ambiance of the table. Multiple menus may cause confusion.